Refund Policy

At The Flower Shop, every arrangement is handcrafted using fresh flowers and designed specifically for each order. Because of the nature of our products, we have the following policies in place to ensure clarity and fairness for all customers.

Fresh Flowers & Custom Orders

All of our floral arrangements are made to order using fresh, seasonal flowers. Due to the perishable and custom nature of flowers, all sales are final, and we do not offer refunds.

Order Concerns & Satisfaction

Your satisfaction is important to us. If there is an issue with your order, please contact us within 24 hours of delivery so we can review the situation. When appropriate, we are happy to offer:

  • A replacement arrangement
  • Store credit
  • An adjustment, reviewed on a case-by-case basis

Please note that concerns reported after 24 hours may not be eligible for review.

Substitutions

Occasionally, substitutions may be necessary due to flower availability or seasonal changes. Any substitutions will be made with equal or greater value and in keeping with the overall look and style of the original arrangement.

Delivery Information

We are a delivery-only florist serving Staten Island, New York. Delivery is typically completed within 1–2 days. If the recipient is unavailable at the time of delivery, we will attempt delivery again the following day. A redelivery fee may apply.

Same-Day Delivery

Same-day delivery may be available outside of Valentine’s Day if flowers are in stock and we receive sufficient notice. Please contact us to confirm availability.

Cancellations & Changes

Because orders are prepared in advance, cancellations or changes may not be possible once an order is in progress. If you need to make a change, please contact us as soon as possible and we'll do our best to assist.

Questions or Concerns

If you have any questions about your order or our policies, please don't hesitate to reach out. We're always happy to help.

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